RingCentral is a leading U.S. provider of enterprise cloud communications and collaboration solutions. I personally work on the Customer Experience (CX) platform that combines an omnichannel contact center, business communications, and AI in a seamless solution.

My role and activities:

• Stakeholder Collaboration. Engage with various stakeholders, from technical teams to business leaders, to understand requirements and formulate a product vision for developing cutting-edge tools and APIs

• Product Lifecycle Management. Oversee the end-to-end product development process. Work closely with engineering teams to guide the design, development, testing, and release of new features. Ensure that the platform remains robust, scalable, and user-friendly

• Data Analysis & Prototyping. Develop SQL scripts to query, organize, and manage relevant product-related data. Construct workflow diagrams and compose detailed functional requirements. Design and develop prototypes to visualize and test product concepts, user interfaces, and interactions

When I joined RingCentral, I dived into the development of the Workforce Engagement Management (WEM) platform and white-labelling solutions.

My role and activities:

• Go-to-Market Strategy. Launched 2 integrations bringing RingCentral to new markets. Collaborated with customers, marketing and sales teams to determine a product-market fit. Ensured that product value propositions are effectively communicated to customers

• Roadmap Planning. Developed, prioritized, and maintained the product roadmap of the WEM platform, balancing short-term deliverables with long-term investments. Set the product priorities and timelines to deliver the minimum viable product just in 4 months

• End-to-end product development process. Managed 3 product teams located in 3 time zones. Organized backlog grooming, sprint planning, retrospectives and product demos. Established and monitored key performance metrics, ensuring product success and iterating based on feedback and data

ZELF is a neobank that revolutionized banking operations with the “messenger first” approach. The startup was launched during the COVID shockwave, reaching over 450,000 active users in 3 countries.

During my term, I adopted a growth strategy and led the development of 5 products:

• Crypto payments and NTF
• Banking as a Service (BaaS) API
• Chatbot (WhatsApp, Discord, Telegram, Viber and Messenger)
• Mobile application (Android, iOS)
• Business intelligence (BI) and analytics
• Antifraud system

Bitnic is a European provider of retail management solutions. I transitioned the company focus from custom software to off-the-shelf solutions and subsequently contributed to generating 30% of Bitnic's revenue.

Since joining the company, I assembled 5 product teams and launched 9 new products:

• Go Bitnic – online ordering platform (Mobile Web, Android, iOS)
• Pay Bitnic – POS system (Android, Windows / Linux)
• Lead Bitnic – Business Intelligence and analytics software (Web)
• Order Bitnic – WMS system (Web, Android)
• Coffee Nearby – guidance platform with user-generated content (Android)

Capital Group is a global investment management organization that focuses on active management and provides a range of services designed to help investors reach their long-term financial goals.

Among the accomplishments:

• Designed and implemented technology solutions for investment opportunity analysis and risk mitigation, streamlining due diligence on over 250 companies and 17 multi-million dollar deals;
• Established and managed investment relations with a leading aircraft manufacturer, fostering strategic partnerships and supporting key investment initiatives to drive business value.

When I joined the company, I dived into the assessment of portfolio companies providing strategic, financial and corporate advisory services.

Among the accomplishments:

• Enhanced a multi-asset management platform by integrating ML algorithms for predictive modeling and data-driven decision-making accessible both to institutional and retail investors;
• Streamlined data and reporting workflows with BI tools, resulting in a 21% cost optimization.

Square Ai empowers call center agents with AI and provides analytics solutions for companies operating in Telecom, FinTech, and Healthcare industries.

Among the accomplishments:

• Pivoted a contact center solution to a SaaS business model, increasing ARPPU by 40%;
• Designed and implemented the end-to-end lifecycle of an omnichannel contact center, incorporating voice and over 15 digital channels with WFM, QM, and advanced analytics.

Virtuoso (acquired by Virtuix) redefined AR/VR gaming and entertainment.

Among the accomplishments

• Led the development of AR/VR solutions for mobile devices and Oculus headsets, delivering immersive customer experience and training applications tailored for enterprise use cases;
• Established partnerships and investor relations, leading to the company’s acquisition.

X&S Consulting is a strategic consulting company focusing on the digital transformation of production companies in the CIS market.

My role and activities:

• Managed digital transformation projects in manufacturing and logistics industries
• Engaged with stakeholders, developed and Implemented product strategies