Question 1

Problem

The company faced significant revenue losses due to an outdated invoicing system that struggled to handle over 10,000 SKUs and more than 100 packaging options with varying pricing models;
The lack of adaptability and frequent data inconsistencies led to costly manual invoicing and operational inefficiencies.

Answer

Develop an in-house Next-Generation Billing System (NGBS) to streamline and automate the billing process;
Transfer all products and customers to the new system.

Question 2

Key Metrics & Results

Revenue Losses: Reduced to zero by eliminating invoicing errors;
Manual Invoicing Costs: Completely eradicated, resulting in operational cost savings;
System Availability: Achieved industry-leading uptime of 99.9999%, ensuring billing continuity;
Data Accuracy: Implemented robust validation processes, minimizing discrepancies.

Question 3

Challenges

Data Inconsistency: Addressed through enhanced validation and error-handling mechanisms;
Customer Migration: Successfully managed the transition of existing customers with minimal disruption;
Cross-Team Communication: Facilitated clear and consistent communication among engineering, finance, and customer support teams;
Complex Data Processing: Integrated white-label solutions seamlessly into the billing workflow;
Complaint Management: Established proactive channels for handling and resolving customer issues efficiently.