ABOUT THE COMPANY
RingCentral is a U.S. company that provides cloud-based communications and collaboration solutions for businesses. The company ranks among World’s Top-1000 most valuable companies by market cap ($20.42 Billion).
I personally work on the rapidly growing solution - Contact Center
I personally work on the rapidly growing solution - Contact Center
#ringcentral_tags
Products and integrations which are run by me
I manage 3 integrations, expanding Contact Center solution functionality, and 2 white-labelling projects. Some partnerships haven’t been announced yet, so all details are secret and can affect RingCentral stock price. That’s why I describe only my responsibilities below and will be glad to share my story at the interview
RingCentral with Verizon is a secure, cloud-based collaboration solution. It combines the power of an enterprise-grade PBX with modern apps and open APIs, integrated with Verizon's ecosystem
Make connections that convert: dialers for every campaign, easy agent experiences and personalized scripting
Support that’s simple, smart, and fast: skills-based routing, agent management and real-time insights
Achievements in figures
+890
joined companies globally across a variety of industries
+11%
growth ARPPU (upselling for expanding Contact Center solution functionality)
+2
launched integrations
+3
projects are in progress
Major responsibilities
-
Collaborate with stakeholders to understand requirements, pain points, business drivers and to formulate product vision for developing efficient tools and APIs. I work closely with software engineering to build, test, release, and measure all product initiatives - Manage product backlogs, project timelines, scope, milestones, and prioritization. I try to balance user needs business value, and technical complexity to facilitate trade-offs, build consensus and focus the team
- Create SQL scripts, workflow diagrams, and functional descriptions as well as prototypes. So I manage sprints, i.e organize daily standups, backlog grooming, sprint planning, sprint retrospectives, product demos, and release planning
- Support the development of architectural principles and standards to improve the performance, capacity, resiliency, and scalability of products to ensure safety and soundness. I regularly analyze metrics to understand the customer and product performance
Let's talk! Hope to see you soon
Let's talk!
Hope to see you soon
Hope to see you soon