ABOUT THE COMPANY
Square empowers call center agents with Ai and provides analytics solutions
for companies operating in Telecom, FinTech, and Healthcare industries
for companies operating in Telecom, FinTech, and Healthcare industries
#square-ai_tags
Products and integrations which were run by me
As a Senior Product Manager, I took over 3 product teams:
WorkForce Management
Highly scalable and agile WFM platform
Quality Management
Automatic recording, reporting and evaluation
API Integrations
Open-API solution that can be fully customized
Achievements in figures
+3
IT solutions developed
+4700
call center employees connected
+17%
ARPPU increase
+15%
NPS growth for our clients
Major responsibilities
Staffing and managing a team of 12 developers and 3 PM-s
Developing product strategy
Negotiating with clients and investors, preparing presentation materials
Conducting UI/UX experiments
Custdev, including designing and conducting problem and solution interviews
Doing market research, identifying and analyzing competitors, creating roadmap - planning and controlling sprint results
Let's talk! Hope to see you soon